Last Updated: 11/14/2024

Planethopper.tv (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our video streaming service (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

When you create an account or use our Service, we may collect personal information that can be used to identify you, such as:

• Name
• Email address
• Payment information (for subscriptions or purchases, securely processed by our third-party payment providers)
• Contact preferences and other information you provide to us

Usage Data

We automatically collect certain information when you use the Service, such as:

• IP address
• Browser type and version
• Device information (e.g., device type, operating system)
• Pages visited on our website and time spent on each page
• Viewing history and content preferences

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are small files stored on your device that help us improve your user experience, remember your preferences, and understand how you interact with our Service.

2. How We Use Your Information

We may use the information we collect to:

• Provide, operate, and maintain our Service
• Process payments and manage subscriptions
• Personalize content recommendations based on your viewing history and preferences
• Communicate with you about updates, promotions, and account-related information
• Conduct research and analysis to improve our Service
• Enforce our Terms of Service and comply with legal obligations

3. Disclosure of Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

• With service providers: We may share your information with third-party vendors, consultants, and service providers who perform services on our behalf, such as payment processing, analytics, and customer support.
• For legal reasons: We may disclose your information if required to do so by law, in response to legal processes, or to protect our rights, safety, and property.
• In case of a business transfer: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4. Your Choices and Rights

Managing Your Information

You may review, update, or delete your personal information by accessing your account settings. If you wish to delete your account entirely, please contact us at [Your Contact Email].

Cookie Preferences

You can set your browser to refuse cookies or to alert you when cookies are being sent. Note that some parts of the Service may not function properly if cookies are disabled.

Marketing Communications

If you receive marketing emails from us, you can opt out by following the unsubscribe instructions in each email or by updating your preferences in your account settings.

Data Access and Portability

Depending on your location, you may have the right to request access to or receive a copy of your personal data in a portable format.

5. Security of Your Information

We take the security of your information seriously and implement industry-standard measures to protect it. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Children’s Privacy

Our Service is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete that information promptly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date. Continued use of our Service after updates signifies acceptance of the revised Privacy Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please use our Customer Service Contact form.